General Services

Mission Statement

Hopetopia General Services will provide infrastructure and services to enhance quality of life for all citizens in all wards of Hopetopia. On safely maintained roads, bridges, and sidewalks, and through efficient infrastructure, we will foster community development, enhance essential services and amenities, and ensure safe transportation throughout the city.

Operations

Who We Are

Table 1 provides an overview of our workforce by position and by demographic characteristics.

Table 1: General Services Staffing Descriptive Statistics (FTE)
Regulators Waste Collection Maintenance Management Total
White 109 273 164 68 560
Non-white 27 137 109 55 382
Male 82 382 218 82 464
Female 55 27 55 41 451
Non-resident 41 191 218 68 396
College degree+ 137 41 55 123 846
Total 137 410 273 123 942

How We’re Doing

Table 2 summarizes our preliminary report of our performance on our newly adopted goals by ward. Respondents refers to respondents to our citizen survey fielded every six months.

Table 2: General Services Performance Indicators by Ward
NW SW NE SE
Number of pick-up delay complaints 56 854 642 112
Percent of traffic light outages fixed w/in 4 hours 94 42 81 96
Percent of respondents who visit parks weekly 87 32 25 98

Current Operations Budget

Table 3 lays out our budget for the coming fiscal year.

Table 3: Budget Overview FY25
(a) General Services Operations (in 1,000s)
General Services 384,625
Snow removal 9,129
Fleet management 40,649
Parking enforcement 40,814
Waste Management 105,574
Management 57,843
Environmental regulations (water and air) 59,449
Parks and recreation 48,524
Additional Park Land Investment 15,343
Street Light Safety Plan 7,300
(b) General Services Expenditures (in 1,000s)
General Services 384,625
Personnel FT Pay 230,078
Pay - Other 87,921
Fringe benefits 54,203
Overtime 12,723

FY22 Operating Budget

Table 4 provides an overview of the FY24 budget for General Services broken out by operations and the source of the expenditure.

Table 4: Budget Overview FY24
(a) General Services Operations (in 1,000s)
General Services 314,339
Snow removal 8,200
Fleet management 35,268
Parking enforcement 35,411
Waste Management 91,597
Management 50,185
Environmental regulations (water and air) 51,578
Parks and recreation 42,100
(b) General Services Expenditures (in 1,000s)
General Services 314,339
Personnel FT Pay 193,437
Pay - Other 73,124
Fringe benefits 43,355
Overtime 1,073