General Services

Mission Statement

Hopetopia General Services will provide infrastructure and services to enhance quality of life for all citizens in all wards of Hopetopia. On safely maintained roads, bridges, and sidewalks, and through efficient infrastructure, we will foster community development, enhance essential services and amenities, and ensure safe transportation throughout the city.

Recent News

Note

10/3/2023 In conjunction with city-wide efforts to improve services, General Services has identified three performance goals that it will begin tracking and reporting publicly. 1. Reduce the number of pick-up delays. 2. Ensure traffic lights are functioning city-wide. 3. Increase park visits at city parks.

Note

9/27/2023 General Services provides a variety of basic infrastructural services, such as waste management (e.g., garbage and recycling collection and sorting), construction and maintenance of parks, enforcement of environmental regulations, and maintenance of government property (e.g., streets, sidewalks, streetlights, traffic lights and signs). Garbage collection workers have reported difficulty recruiting and retaining enough workers, leading to pickup delays in all four quadrants.

Operations

Who We Are

Table 1 provides an overview of our workforce by position and by demographic characteristics.

Table 1: General Services Staffing Descriptive Statistics (FTE)

	Regulators	Waste Collection	Maintenance	Management	Total
White	109	273	164	68	560
Non-white	27	137	109	55	382
Male	82	382	218	82	464
Female	55	27	55	41	451
Non-resident	41	191	218	68	396
College degree+	137	41	55	123	846
Total	137	410	273	123	942

How We’re Doing

Table 2 summarizes our preliminary report of our performance on our newly adopted goals by ward. Respondents refers to respondents to our citizen survey fielded every six months.

Table 2: General Services Performance Indicators by Ward

	NW	SW	NE	SE
Number of pick-up delay complaints	56	854	642	112
Percent of traffic light outages fixed w/in 4 hours	94	42	81	96
Percent of respondents who visit parks weekly	87	32	25	98

Current Operations Budget

Table 3 lays out our budget for the coming fiscal year. The Mayor proposed a 70,286,000 increase in our budget. After holding a public meeting in each of the wards, we have decided to focus our efforts on expanding the number of parks in the city - particularly in the less dense Southwest Ward - and improvements to the streetlights and traffic lights throughout the city.

Table 3: Budget Overview FY23

(a) General Services Operations (in 1,000s)

General Services	384,625
Snow removal	9,129
Fleet management	40,649
Parking enforcement	40,814
Waste Management	105,574
Management	57,843
Environmental regulations (water and air)	59,449
Parks and recreation	48,524
Additional Park Land Investment	15,343
Street Light Safety Plan	7,300

(b) General Services Expenditures (in 1,000s)

General Services	384,625
Personnel FT Pay	230,078
Pay - Other	87,921
Fringe benefits	54,203
Overtime	12,723

FY22 Operating Budget

Table 4 provides an overview of the FY22 budget for General Services broken out by operations and the source of the expenditure.

Table 4: Budget Overview FY22

(a) General Services Operations (in 1,000s)

General Services	314,339
Snow removal	8,200
Fleet management	35,268
Parking enforcement	35,411
Waste Management	91,597
Management	50,185
Environmental regulations (water and air)	51,578
Parks and recreation	42,100

(b) General Services Expenditures (in 1,000s)

General Services	314,339
Personnel FT Pay	193,437
Pay - Other	73,124
Fringe benefits	43,355
Overtime	1,073