The Youth Social Services Department is devoted to ensuring the health, safety, and future success of Hopetopia’s at-risk and underserved youth. Through support services, educational programs, recreational activities, and job development initiatives, we work to promote the wellbeing of children and teens across the community and provide them the skills and resources needed to succeed as adults. The Department aims to enhance the livelihoods of Hopetopia’s youth through increased investment and manpower. Our programs not only improve the health and safety of our youth, but give them the skills and experience necessary to feel competent and confident in their future.
Operations
Who We Are
Table 1 provides an overview of the characteristics of our workforce by position.
Table 1: Youth Social Services Staffing Descriptive Statistics (FTE)
Psychiatrists
Social workers
Central Office
Trainers
Total
White
142
1,780
712
178
2,812
Non-white
36
356
178
178
748
Male
53
534
356
89
1,032
Female
125
1,602
534
267
2,528
Non-resident
142
356
178
53
730
College degree+
178
2,136
534
356
3,204
Total
178
2,136
890
356
3,560
How We’re Doing
Table 2 summarizes our current status on our new goals. The satisfaction grade is based on parent survey averages aggregated to the ward-level on scale of 0 to 100. Parents are prompted to grade the services they have received overall. Our child protection services investigate 2,400 reports of child abuse per year, with each ward ranging between 400 and 800 cases per year.
Table 2: Youth Social Services Performance Indicators by Ward
NW
SW
NE
SE
Inter-season retention rate (% eligible)
88
30
22
72
Percent of child safety calls contacted within 24hrs